Frequently Asked Questions

Reliable Answers to All Your Glass Repair Needs

At Portland Glass, we understand that you may have a lot of questions in regards to our comprehensive glass repair services. Fortunately, our team is made up of some of the most experienced and dedicated workers in the industry. Below you’ll find answers to some of our most frequently asked questions. We’re committed to making your experience with us as stress-free as possible and we look forward to working with you soon.

Our glass replacement specialists look forward to discussing our options with you. Call (866) 747-8416 for details.

Can you replace just the glass in my existing windows?

Yes, we can perform any glass-related services you need, no matter how simple or complex.

Do you install products with your employees or sub-contractors?

Portland Glass services are always performed by our team of glass repair specialists.

What is the purpose of the Renovation, Repair, and Painting (RRP) Rule?

Lead paint was used in more than 38 million homes before it was banned in 1978. This type of paint can create toxic dust when disturbed. The EPA’s Renovation, Repair and Painting (RRP) program was established to reduce lead contamination by training and certifying contractors to carry out simple lead-safe practices while on the job.

The purpose of the RRP Rule is to minimize lead-based paint exposure during painting, repair, and renovation activities. This is a key effort in reducing lead poisoning from home exposure due to lead contaminants. The RRP Rule also works to benefit adults and older children who are adversely impacted by lead-based paint dust exposure. Because lead poisoning can cause a wide range of behavioral, emotional, intellectual, and physical problems, this prevention-based program is a cost-effective solution.

Is Portland Glass RRP Certified?

Yes, we’re proud to be an RRP certified company with a full team of certified installers.

What do "R" and "U" value mean?

R-value represents the resistance a material has to the flow of heat. The R-value measures a material’s insulation properties. The higher this value is, the greater the resistance to heat. Insulated glass has air pockets that help to increase its R-value.

U-value is an insulation rating for transparent objects that represents the amount of heat that escapes a surface, like a window. The lower the U-value, the better the insulation.

Do your windows meet egress requirements?

All of our windows meet egress requirements in some capacity, depending on size.

Will my new door meet ADA requirements?

Yes, depending on size and hardware.

What are the advantages of having argon-gas windows or low-E glass?

This type of glass is designed to reflect heat without letting warm internal air escape, which helps conserve energy.

Will argon gas windows or low-E glass change the way my window looks?

Your argon gas-filled windows will show no difference, but low-E coating does add a slight tint to the glass. We suggest you use them in conjunction with each other.

What are grids?

Grids, also known as mullions, are vertical or horizontal slats on or in between glass that simulate divided panes or lites.

Why do walk-through doors or sidelites require safety glass?

Federal Glazing Standards of 1977 require that safety glazing materials must be used in any door and anything within two feet of a door. In order to reduce the risk of injury, any glass within 18 inches of the floor must also be safety glass.

Does my windshield need to be repaired or replaced?

Portland Glass specialists consider a few factors when determining if your best option is windshield repair or replacement: size, location, and time span. Though there are a few exceptions, chips larger than a quarter and cracks generally require windshield replacement, and cracks that have splintered to the edge of the windshield typically require replacement due to their tendency to spread. If the chip or crack is directly in your line of vision, it will typically require replacement, too, since the repair does not always cure clearly, leaving a slight outline in the repair area. Additionally, the longer you wait to address any chips or cracks, the more likely dirt and debris will build up in the area. This makes it difficult to perform a successful repair, so it often requires a full replacement.

What is the G12 Guarantee?

Portland Glass proudly offers our G12 12-month guarantees to protect our work and your investment. We offer the following options:

  • G12® Road Hazard Guarantee – This guarantee comes free of charge when we replace your windshield and covers unlimited repairs or a single replacement (glass only; labor and installation materials are extra) for the next 12 months. When it can be done safely, our specialists will opt for repair to save your time and money—this does not void the remainder of your coverage.
  • G12 Future Installation Option – Our G12 Future Installation Option is available for an extra charge, but it covers labor and installation materials in addition to the coverage provided in our G12 Road Hazard Guarantee.
  • G12 Value Package – We also offer our G12 Value Package—our highest level of protection. In addition to everything included with our Future Installation Option, you’ll also receive new windshield wiper blades and an application of Clear Choice™ glass protectant to leave your windshield more resistant to scratches and to preserve the clarity of your windshield during rainy or inclement weather.

    *See our page on our G12 Guarantees for more details.

How long does a windshield repair take?

Windshield repairs take about 45 minutes or less.

Do I need an appointment for my windshield repair?

While it’s encouraged to make an appointment for your repair, you can swing by one of our 33 locations to have your windshield repaired. We would suggest calling ahead to let us know you’re coming.

How long does it take to replace my windshield?

You can expect about a 3- to 4-hour time period for your windshield replacement. Our auto glass technicians work diligently to complete the replacement as quickly and safely as possible. Once completed, there is about a one-hour period to wait for your windshield to cure until it’s safe to drive.

We strongly encourage you to drop off your vehicle for the day, but we’re happy to work with you around your schedule.

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    “Great customer service and very friendly.”

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    - Kelley


Portland Glass is a Neighborly Company. Glass repair and replacement are some of the many home maintenance solutions available to you through Neighborly. At Neighborly, we are committed to being there for all your home services needs.

State and local laws may impact the services this independently owned and operated franchise location may perform at this time. Please contact the franchise location for additional information.

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