What People Are Saying About
Portland Glass

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  • “Had some windows in our home repaired and from my first phone call to the estimate, and installation everyone was courteous, professional, and thorough. The windows look great, and the install was quick and clean.”

    Bob Willcox , Portland, ME

  • “From the initial contact with the Concord office to the finished job, very satisfied. Dealing with them is like being thrown back to a time when service was king and the customer was treated as such. I can't express how very much we appreciate the level of customer service. Dustin was our tech, he arrived on time, explained exactly what he would be doing, and finished on time. Great guy, friendly and professional. I've already let our insurance company know how pleased we are, and I will insist on Portland Glass for any future work that needs to be done. I recommend them without reservations. Thanks guys!”

    Ria Boulay , Hill, NH

  • “I met ( I believe ) Gene Cohan while working for Structure and Design at the Manchester store ( 1978 or so) I came in after some trouble. I did my best for him with the in situation I was in. I then left to work at the shipyard. Who would of thought that some 40 years later Portland Glass would be taking such good car of my brother (Ray Bourre) who has cancer.. I thank you, all for your prayers and cares. And if Mr. Cohan is still with us please give him my personal thanks. Sincerely Michael Bourre”

    Michael Bourre , East Waterboro, ME

  • “I had my windshield replaced in Waterville and then needed some follow-up service at a different location due to some traveling I am required to do for work. A technician out of an entirely different office, Dan K., came out to follow-up with me. I was extremely impressed with both the pricing and the service I received! A special thank you to Dan K. who saved my day despite it probably being very inconvenient for their office!”

    Nicholas Ryan Toothaker , Waterville, ME

  • “The North Conway Shop replaced the windshield in my 2006 Mini today. On Saturday a passing car threw up a stone that starred the glass. Working with my insurance company and Penny at the North Conway store we quickly filed a claim and made an appointment. The friendly and professional attitude of both Penny and Jeff in taking care of my problem is greatly appreciated. The awareness of good customer service is obvious. I would certainly recommend Portland Glass should I have the opportunity. Thank you, Peter O'Brien Fryeburg, Maine”

    Peter O'Brien , North Conway, NH

  • “From start to finish, when Penny answered the phone and handled my entire claim to Jeff driving my family and I into North Conway while our car was being fixed and then picking us up at the end could not say enough great things about Portland Glass!”

    Kelley , North Conway, NH

  • “I had my windshield replaced plus my headlights restored and WOW..... what excellent service the minute I walked through the door, I was made to feel so welcome, they made sure I knew I was welcome and there was a selection of warm beverages to try, TV to watch in a comfortable seating area, they cared if I was warm enough..( which was huge due to weather today) such friendly, welcoming staff....the restorative service they offer and provided on my headlights...OMG.... what a difference... I believe my lights may be featured on the site now for before and after, I was amazed as I drove home for work tonight. I dont think they're ever been so bright since I purchased my rav a year ago....Thank You to the team at the Farmington branch of Portland Glass...”

    Elizabeth Buckley , Farmington, ME

  • “We were looking to do some home updates so I stopped into your Farmington Maine location, I had the opportunity to work with Brenda and I wanted to take a moment to share that my experience was 5 stars plus! She was very pleasant, she listened to my thoughts, wants and needs. Her great customer service was refreshing! She displayed amazing product knowledge, she talked me through my options and was willing to go above and beyond to explain things I didn't know. Portland Glass customer for life!”

    Colbie Hunt , Farmington, ME

  • “They are absolutely the best glass service I have used in 60 years.”

    Stuart Clark , Millinocket, ME

  • “I wish I could give an 11 on a scale of 10.”

    H. Atherton , South Burlington, VT

  • “These people were a pleasure with whom to do business. I called for an estimate...they sent Reggie out to look and measure. A short time later, the office called with an estimate which was very reasonable. When the items were done, they called to make an appointment to do the work. Reggie called prior to coming to confirm; he was very efficient and professional. I would not hesitate to call them again.”

    B.L. , South Burlington, VT

  • “The best customer service ever! I had windows in my old house that would just drop down and wouldn’t stay up. After years of wondering what to do, I called Portland Glass. They came out and fixed every window and I was amazed at the price. And also, one year later, I needed my receipt. I could not find it anywhere. I called Portland Glass on a Sunday afternoon to ask about getting a copy. It was emailed to me Monday morning at 8:30!!! Thank you very much for the great service! I will continue to recommend your company.”

    Jessica LeClair , Hookset, NH

  • “A. Pleasure to work with. Our church needed glass to protect new furnishings.....the final products and service we received was over and above what we expected. Thank you Portland Glass!”

    B Kalioras , Concord, NH

  • “Friendly service. Good quality work. Went the extra step to make it all come together effortlessly for the homeowner.”

    Candace Gilpatric , Lewiston, ME

  • “Something hit my rear window yesterday as I was driving and shattered it. I drove to Portland Glass, they had me call my insurance (Progressive), who said Portland Glass was on their preferred providers list and gave me a referral number. Portland Glass gave me a ride home, then delivered my car to my house s few hours later when the work was done. And they cleaned all the broken glass that had fallen inside. Great customer service and very friendly.”

    Kimberly Smith , Salem, NH